We are here to help

Below are our most common questions. If you can't see what your looking for, just drop us a message on live chat.

ORDER Infomation

Shipping Rates

Small Wallets ships free in the UK and worldwide for a small fee. We mainly use the carrier Royal Mail, but this may vary. Most orders placed before 3pm will be shipped same day. We do offer paid shipping which will mostly guarantee dispatch same day.

If you purchase more than one item, shipping charge may be reduced. Any additional postage paid is no-refundable.

UK Shipping Rates

.Royal Mail 1st Class (1-3 Working Days ) FREE
.Royal Mail, 1st Class Signed For £1.99
.Priority Shipping - Skip the Line £2.99
.Royal Mail Special Delivery (Guaranteed by 4pm next working day

EU Shipping Rates

.Royal Mail International Tracked and Signed (3-5 wording days) £4.99

.Priority Shipping - Skip the Line £9.00

 International Shipping Rates

.Royal Mail International Tracked and Signed £5.99

.Priority Shipping - Skip the Line £10.00

Do you offer tracking? 

Our standard shipping (free option) does not include tracking. Tracking is only included with paid shipping options. If you think you haven’t received it, please email us

 

What locations do you ship to? 

We ship worldwide.

Can I collect my order in store 

Yes, please write in your order notes when purchasing.

COVID-19 

All orders are still being shipped daily (Monday-Saturday). We have put various measures in place to make sure we can still operate and bring you the ultimate pocket size wallets. Returns period is till 31st of January 2021 for Christmas items.

 

Returns & Exchanges

Christmas returns period 

We have extended our returns period for Christmas gifts until 31st of January for items bought between November 1st and December 31st.

How can I return an item?

You have 30 days to return the wallet, it must be in the original condition it left us (no scratches to the leather and with the box). Buyer is responsible for return postage and sending back item, unless faulty. For faulty items please contact us.

Please go to the Returns Centre to submit a return which explains the complete process.

How can I exchange an item?

You have 30 days to exchange the wallet, it must be in the original condition it left us (no scratches to the leather and with the box). Buyer is responsible for return postage and sending back item.

Please go to the Returns Centre to submit exchange. Once we received wallet the exchange will be issued.

I have received a faulty item

All orders are inspected before leaving us. In the unlikely circumstances that your order is damaged, please contact us with your order number and name. We will ether replace the wallet or provide a full refund including any postage cost.

Please contact us within 30 days of receiving the item.

Product Questions

How can I register my Secrid Wallet?

To register your wallet please follow our steps in this blog post.

If the serial number does not work then check you have entered the correct numbers and letters. The reason you may not be able to fill in one, is because you have entered one previously wrong.

What is the difference between a Mini and Slim wallet?

Both wallets are completely the same design. The only different between the two is, the Miniwallets has a popper and the Slimwallets does not.

Read our blog post to find out more

Are the Secrid Wallets all leather?

All Secrid wallets are made from premium cowhide leather. Excluding the Secrid Soft touch wallet which is non leather.

Find out more about the different leathers

What is RFID blocking?

RFID protection is what protects your cards from being scanned and used fraudulently. All cards in the Secrid Cardprotector care RFID blocking.

 

Product Questions

How can I search to find products?

To find a specific product please use the search icon top right or product filter on collections. If you still have no luck, then please pop a message in our live chat.

How can I purchase a gift card?

Please follow the below link to purchase a gift card. This can be used online or in our retail store.

Gift Card

Where is Small Wallets based?

Small Wallets is only a small part of what we offer.

We are a well established UK based Company specialising in designing clothing brands. If you would like to see our wallets range in person. You are very welcome to visit our store, to gain a unique shopping experience beyond just the wallets.

Address 

Broadleys
34-40 High Street
East Grinstead
West Sussex

RH19 3AT

Is your website secure? 

Keeping all our customers safe is our number one priority. Any data provided will not be shared and only used for what is agreed upon. We use Shopify to host our website and payment systems, one of the safest e-commerce platforms around.

If you have any concerns please contact us straight away.

 

STILL HAVE QUESTIONS?

01342 325475

  info@smallwallets.co.uk

 Live Chat