Easy to follow returns process, if you changed your mind...
30 days to return
Quick turn around
Hassle free process
We value our customer service highly and want to make sure each person is 100% happy with their purchase. Thats why we offer a hassle free returns process if you have changed your mind or would like to exchange.
If you received a faulty or incorrect wallet please submit a request and we will contact you further.
How do I return an item?
- Enter your order number and email address in the fields and click Start
- Follow the instructions and select the item/s you want to return
- You will get a confirmation email with the shipping guidelines once the return request is approved
- Address: Small Wallets, 34-40 High Street, East Grinstead, West Sussex, RH19 3AT
Are there any charges for return?
- There are no charges for return
- Original shipping charges are non-refundable
- You are responsible for the cost of return shipping and item
How do I return a faulty item?
- Complete the returns process, simply by selecting the best fitting option
- In the notes section please specify what is wrong with your item and if you would like a refund or replacement
- You will then be contacted for further details including photos of faulty item
- We aim to sort all issues within 3 days
How soon will I get my refund?
- You will received an email confirming we have received the item. Once item is inspected you will be notified of approvable or rejection for refund
- If you are approved, then the refund will be processed same day, and a credit will automatically be applied to the original method of payment within 10 working days
What items are returnable?
You can return your item/s within 30 days (extended returns) of receipt of your shipment.
- Item must be in original condition
- In the original packaging
- Leather and metal must have NO marks
- Sale items can only be exchanged
Free gifts, gift cards or promotional items are non refundable!
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