Returns Information

Easy to follow returns process, if you changed your mind...

60 days to return

(Extended returns)

Quick turn around

 

Hassle free process

 

We value our customer service highly and want to make sure each person is 100% happy with their purchase. Thats why we offer a hassle free returns process if you have changed your mind or would like to exchange.

If you have received a faulty wallet please submit a request and we will contact you further.  

Submit Return

Please read returns information below, by proceeding you accept our terms.

Returns Information

How do I return an item?

  • Enter your order number and email address in the fields and click Start
  • Follow the instructions and select the item/s you want to return
  • You will get a confirmation email with the shipping guidelines once the return request is approved
  • Address: Small Wallets, 34-40 High Street, East Grinstead, West Sussex, RH19 3AT

Are there any charges for return?

  • There are no charges for return
  • Original shipping charges are non-refundable
  • You are responsible for the cost of return shipping and item

How do I return a faulty item?

  • Complete the returns process, simply by selecting the best fitting option
  • In the notes section please specify what is wrong with your item and if you would like a refund or replacement
  • You will then be contacted for further details including photos of faulty item
  • We aim to sort all issues within 3 days

How soon will I get my refund?

  • You will received an email confirming we have received the item. Once item is inspected you will be notified of approvable or rejection for refund
  • If you are approved, then the refund will be processed same day, and a credit will automatically be applied to the original method of payment within 10 working days

What items are returnable?

You can return your item/s within 60 days (extended returns) of receipt of your shipment.

  • Item must be in original condition
  • In the original packaging
  • Leather and metal must have NO marks
  • Sale items can only be exchanged

Free gifts, gift cards or promotional items are non refundable!

Contact Us

  01342 325475

  info@smallwallets.co.uk

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