Returns

Easy to follow returns process, if you have changed your mind...

We value our customer service highly and want to make sure each person is 100% satisfied with their purchase. That's why we offer a hassle free returns process if you have changed your mind or would like to exchange.

If you receive a faulty or incorrect wallet please submit a request and we will contact you further.  

30 days to return

Quick turn around

Hassle free process

*Please read returns information below, by proceeding you accept our terms.

Returns Information

How do I return an item?

  • Enter your order number and email address in the fields and click Start
  • Follow the instructions and select the item/s you want to return
  • You will get a confirmation email with the shipping guidelines once the return request is approved
  • Address: Small Wallets, 34-40 High Street, East Grinstead, West Sussex, RH19 3AT

Are there any charges for return?

  • There are no charges for return
  • Original shipping charges are non-refundable
  • You are responsible for the cost of return shipping and item

How do I return a faulty item?

  • Complete the returns process, simply by selecting the best fitting option
  • In the notes section please specify what is wrong with your item and if you would like a refund or replacement
  • You will then be contacted for further details including photos of faulty item
  • We aim to sort all issues within 3 days

How soon will I get my refund?

  • You will received an email confirming we have received the item. Once item is inspected you will be notified of approvable or rejection for refund.
  • If approved, then the refund will be processed same day, and a credit will automatically be applied to the original method of payment within 5-10 working days

What items are returnable?

You can return your item/s within 30 days of receipt of your shipment.

  • Item must be in original condition
  • In the original packaging
  • Leather and metal must have NO marks
  • Sale items can only be exchanged

Free gifts, gift cards or promotional items are non refundable!

Contact Us

  01342 325475

  info@smallwallets.co.uk

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